We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customers will be responsible for paying return shipping costs.
You can always contact us for any return question at email@example.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We do not issue a refund, if your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
If the items were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves before gifting to you, we will send the refund to the gift giver and they will find out about the return.
To return your product, you should mail your product to: DESMINT, 402, 1 EASTFIELDS AVENUE, LONDON, SW18 1FQ, UNITED KINGDOM.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If a product is being exchanged, depending on your location, the time it takes for your exchanged product to arrive may vary. Please refer to our Shipping Policy page for more information on Shipping Times.